Service Experience Council

The SSC Service Experience Council will:

• Advocate for service levels.
• Review Service Level Agreement compliance.
• Review customer satisfaction surveys.
• Engage in strategic dialogue and participate in robust discussions that will help shape the SSC in the future and assist in responding to changing needs.
• Facilitate cooperation and communication between the SSC and units served.
• Support an environment of and offer recommendations for continuous process improvement.
• Support resolution of customer service gaps.
• Review proposed changes to the SLA and provide the SSC Director with written recommendations for each one.

In addition to the SSC Director and SSC Associate Director, the SSC Experience Council will be comprised of eight to twelve stakeholders from across campus who will be appointed to terms determined by the Vice Provost for Finance.

The SSC Director will Chair the Council.

Each SSC Experience Council member will serve for a two-year term. The Chair of the Council must approve alternates who can stand in for regular members as needed. An individual may serve an unlimited number of consecutive two-year terms but must be nominated again after each one. Initially, half of the members will be selected for a three-year term to provide continuity through the annual turnover.

The SSC Experience Council will meet at least three times per year. Additional Council meetings will be scheduled as needed.  

The Chair of the SSC Experience Council is responsible for setting meeting dates and sending meeting invitations.