What are Shared Service Centers?
The goal of shared service centers (SSCs) is to reorganize some of the transaction-based activities that occur in the units and departments at KU with a focus on providing increased levels of service through training shared service center staff, providing them the tools to succeed and emphasizing customer service.
- an accountability structure, including regularly assessed performance and customer satisfaction metrics
- an environment of professionalism, where staff have a deep understanding of the business practices underlying the tasks they perform
- error-free service and quick processing times